Bank Customer Service at Ally Bank
Ally Bank has a number of different methods to reach customer service regarding the numerous bank products offered at the FDIC insured bank.
Ally Bank is a state chartered bank headquartered in Salt Lake City, Utah. Ally Bank, which was previously identified as GMAC Bank, is part of GMAC Financial Services. Ally Bank is a member of the FDIC and all Ally Bank accounts are covered by the FDIC to the fullest extent permitted under applicable law. The bank offers savings accounts, money market accounts and CD accounts.
Ally Bank is an online bank. Ally Bank accounts are opened and managed online, by phone or by ATM.
To reach a customer service representative with Ally Bank, the bank customer service contact number is 877-247- 2559. Customer service with the bank is available 24 hours a day.
Ally Bank customer service representatives are available around the clock and the bank also has an automated telephone system to check account balances, obtain current bank rates, and transfer funds to and between accounts.
Mail customer service inquiries and general correspondence to:
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044
To send account deposit slips and endorsed checks to Ally Bank, the mailing address is:
Ally Bank
P.O. Box 13625
Philadelphia, PA 19101
For the hearing impaired, the bank customer service contact line by way of TDD machine is 800-833-4622.
For bank customer service inquiries regarding advertising and marketing, call 1-313-731-2559.
For bank customer service inquiries for journalists and media, call 1-313-656-6967.
For customer traveling outside the U.S. bank customer service can be reached at 1-757-247-2559.
Until 2006, GMAC was a wholly owned subsidiary of GM. GMAC and GM are now separate companies. The most recent breakdown of Ally Bank ownership includes several parties including:
GM which owns 6.7%
GM Independent Trust which owns 9.9%
US Treasury which owns 56.3%
Cerberus which owns14.9%
Cerberus Co-Investors which owns 12.2%