AT&T U-verse Customer Service

To reach customer service for AT&T U-verse the main contact number for sales, service, billing and technical support is 1-800-288-2020.

At this customer service number, technical support is available 24 hours a day, 7 days a week.  Billing and general customer service is available Monday through Friday from 7:00 a.m. to 6:00 p.m. and Saturday 7:00 a.m. to 4:00 p.m. Central Time.  Automated service runs 24 hours a day, seven days a week.

Along with the ability to reach the customer service automatic response 24 hours a day or a customer service representative by calling AT&T at 1-800-288-2020, customer service contact is also available with online chat or by email.

Trouble shooting assistance with the AT&T U-verse product offerings is also available online with the AT&T eRepair service that is a self diagnostic and problem solving tool used online.

AT&T also provides customer support forums on their website for new and existing U-verse customers.

AT&T U-verse is AT&T’s product for digital TV, high speed Internet and digital home phone service.  The service offered by AT&T in select regions of the United States.  The AT&T U-verse product includes a variety of different options.  Customers can purchase the digital TV service, Internet delivery, phone service and several combinations within those three categories. There are geographic and service restrictions that apply to AT&T U-verse services.

In the fourth quarter of 2009, AT&T U-verse surpassed 2 million users. 

AT&T U-verse platform delivers standard and high-def television over a high-speed Internet connection as well as phone and Internet services utilizing both fiber to the node and fiber to the point technology. 

AT&T provides their services primarily through the technology called fiber to the node technology or FTTN which is a type of telecommunication architecture where high-bandwidth fiber is run to a node or cabinet in neighborhoods while already existing coaxial cable or twisted pair copper lines carry data “the last mile” to the customers’ homes.  The alternative to FTTN is FTTP or fiber to the point which is telecommunication architecture where high-bandwidth fiber is run all the way to the customer’s home.